FAQs
Q: Can I send to a P.O. Box?
A: No. FedEx will not ship to a P.O. Box. FedEx requires a physical address.

Q: Can I send to a college dorm?
A: Yes, but because of the nature of the residence a signature will be required. We strongly recommend you let the college student know a package is coming and to be on the look out.

Q: Is there a card enclosed?
A: Yes. We print your personal message on a card.

Q: How are the products sent?
A: All products are flash frozen and packed with dry ice in a reusable “keep fresh” cooler and shipped via FedEx Priority Overnight Service.

Q: Can you ship outside of the USA?
A: No. Currently we can only ship within the USA.

Q: Can I ship to Puerto Rico?
A: Yes, Puerto Rico is a territory of the United States, we can ship there for an additional $55.00 per package.

Q: Can I ship to Alaska or Hawaii?
A: Yes, there is an additional shipping charge of $35.00 per package.

Q: Can I purchase gift certificates for product packages?
A: Yes, you can purchase a gift certificate for a specific item, or you can purchase gift cards for any amount over $25.00. Please call 1.888.OTTOBRO to purchase a gift certificate or gift card.

Q: What time will the package be delivered?
A: Packages shipped Priority Overnight Service will be delivered before 11:00 a.m.An exact time of delivery cannot be given - it depends where the address is on the FedEx courier’s route.

Q: Will FedEx or Ottomanelli Brothers call before delivering the package?
A: No, it is your responsibility to let the recipient know a package is coming. We strongly advise this because the package is of a perishable nature and needs to be put in refrigeration ASAP.

Q: Does someone have to be home to sign for the package?
A: When sending to a residential address it is standard practice to release the package at the door if no one is home. Please advise the recipient a package is coming and to be on the lookout. If the recipient wasn't home FedEx will typically leave the package at the front door.

Q: What if the FedEx Courier cannot leave the package at the door without a signature?
A: The courier will take the package back to the FedEx Station and it will be the recipient’s responsibility to pick it up or schedule a redelivery before the products spoil.

Q: Will FedEx keep the package refrigerated?
A: No, the products are packed in dry ice in “keep fresh” coolers that will keep for 24 to 48 hours depending on the size of the package.

Q: What if there is no dry ice in the package when I open it?
A: Dry ice evaporates, so there may not be any visible dry ice in the package upon opening. If the products are cool to the touch, they are OK to eat.

Q: How long can the products keep in the “keep fresh” coolers?
A: All packages have enough dry ice to keep products frozen for 36 to 48 hours from the time they leave our facility.

Q: How long do the products keep in the freezer?
A: For the best taste, we recommend eating the frozen products within 30 days, however the products will keep in the freezer longer.
Chateaubriand, the Queen of Roasts. Easy to prepare, delicious, tender and oven ready.
Italian American Restuarants with a Family Tradition.
~Since 1900~

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OTTOMANELLI BROTHERS • 1549 York Avenue (Corner of 82nd Street) • T: 212.772.7900 • F: 212.772.8436