Contacting Us
At Ottomanelli Brothers, your complete and total satisfaction is important to us. You may contact us in any of the following ways:
By phone:
1.888.OTTOBRO
By mail:
Ottomanelli Brothers
1549 York Avenue
New York, NY 10028
By email:
Please submit email at info@nycotto.com
Email responses may take up to 48 hours. If you have a time-sensitive need, please contact us via phone (1.888.OTTOBRO).
In person:
When in New York City, visit us at Ottomanelli Brothers, 1549 York Avenue (corner of 82nd Street). Our store hours are:
Monday–Friday 6:00am – 6:00pm
Saturday 6:00am – 6:00pm
Sunday Closed
Ottomanelli's Guarantee
Your complete and total satisfaction is our first priority. Any purchase from Ottomanelli Brothers comes with a 100% unconditional guarantee.
Problems
If you have any problem with your order (product condition, defective packaging, non-delivery, etc.), contact our Customer Service Department within 72 hours of the scheduled delivery. Check your order confirmation for scheduled delivery date. Contact Customer Service by calling 1-888-NYC-OTTO, or by sending an e-mail to info@nycotto.com
Return Policy
Do not return any order without specific instructions from our Customer Service Department. Please contact by phone or e-mail.
Shipping Policies
When ordering beef, lamb, veal, pork, and poultry Ottomanelli's are always delivered to you fresh. Orders are individually vacuum-sealed and surrounded by gel packs in a Styrofoam cooler.
We custom prepare each meat order and ship it to you via either Federal Express Priority Overnight Service.
Delivery and satisfaction are always guaranteed—part of our commitment to superior customer service.
