Q: Is there a card
enclosed?
A: Yes. We
print your personal message on a card.
Q: How are the products
sent?
A: All
products are flash frozen and packed with dry ice in a
reusable “keep fresh” cooler and shipped via FedEx Priority
Overnight Service.
Q: Can you ship outside
of the USA?
A: No. Currently we can only
ship within the USA.
Q: Can I ship to Puerto
Rico?
A: Yes, Puerto
Rico is a territory of the United States, we can ship there
for an additional $55.00 per package.
Q: Can I ship to Alaska
or Hawaii?
A: Yes, there is an additional shipping charge of
$35.00 per package.
Q: Can I purchase gift
certificates for product packages?
A: Yes, you can purchase a gift certificate for a
specific item, or you can purchase gift cards for any
amount over $25.00. Please call 1.888.OTTOBRO to purchase a
gift certificate or gift card.
Q: What time will the
package be delivered?
A: Packages
shipped Priority Overnight Service will be delivered before
11:00 a.m.An exact time of delivery cannot be given - it
depends where the address is on the FedEx courier’s route.
Q: Will
FedEx or Ottomanelli Brothers call before delivering the
package?
A: No, it is your responsibility to let the
recipient know a package is coming. We strongly advise this
because the package is of a perishable nature and needs to
be
put in refrigeration ASAP.
Q: Does someone have to
be home to sign for the package?
A: When
sending to a residential address it is standard practice to
release the package at the door if no one is home. Please
advise the recipient a package is coming and to be on the
lookout. If the recipient wasn't home FedEx will typically
leave the package at the front door.
Q: Will FedEx keep the
package refrigerated?
A: No, the
products are packed in dry ice in “keep fresh” coolers that
will keep for 24 to 48 hours depending on the size of the
package.
Q: What if there is no
dry ice in the package when I open it?
A: Dry ice
evaporates, so there may not be any visible dry ice in the
package upon opening. If the products are cool to the touch,
they are OK to eat.
Q: How long can the
products keep in the “keep fresh” coolers?
A: All
packages have enough dry ice to keep products frozen for 36
to 48 hours from the time they leave our facility.
Q: How long do the
products keep in the freezer?
A: For the best taste, we recommend eating the
frozen products within 30 days, however the products will
keep in the freezer longer.
